Throughout our prototyping & design stages we have spent considerable time researching the best products & filter layers available to offer with our bespoke community face masks & we hope you see the love in our finished products.
Community Coverings will only process a refund if your order contained damaged or incorrect items.
If you change your mind or do not like your mask there is no refund offered, especially with the current health concerns surrounding Covid19 & the personal nature of these products.
If you have received damaged or incorrect items we apologise for the inconvenience & are happy to provide you with either a full refund or an exchange of goods available on our website. To be eligible for this service, you will be required to return the damaged or incorrect goods, subject to the following strict conditions:
- Items must be returned within 7 business days of delivery with proof of purchase at the cost of the buyer.
- The returned items must be unworn or otherwise unused in the original packets.
- We do not offer product exchanges if you simply change your mind.
If you request an exchange of goods, this will only be processed once we have received the returned item & confirmed that it meets conditions 1-3 above.
Please email your returns enquiry with all of the details listed above to returns@communitycoverings.com.au & we will endeavour to respond as swiftly as possible.
Please note that mask colours depicted on the website may vary slightly to the actual mask due to differing screen tones represented on some personal computers, laptops & mobile devices. Community Coverings accept no responsibility for these variances & refunds will not be given for such differences.
If any of the above conditions are not met, www.communitycoverings.com.au reserves the right to refuse the return. With all return enquiries, we endeavour to respond to you within 24-48 business hours.